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3.3
DigiView User's Guide
Capture Troubleshooting
Symptom
1. DigiView (Models DV3100, DV3109,
DV3200, DV3209 and DV3409) Power LED
Causes & Solutions
(A). The USB subsystem of the PC is turning
DigiView Off due to a Bandwidth shortage.
does not stay ON.
REMEDY: Remove other USB devices that
use a port on the same hub (internal or
external).
(B). The USB subsystem of the PC is turning
DigiView Off or DigiView is resetting due to
insufficient power.
REMEDY: If you are using an external hub,
change to a POWERED external hub or
purchase one of better quality that meets USB
specifications.
(C). The USB cable is not designed for High
Bandwidth applications, causing
communication errors.
REMEDY: Replace the USB cable with one
designed for the High Speed mode of the USB
port.
(D). The USB cable is connected to a case
port that utilizes a low bandwidth cable
internally, causing communication errors.
? 2014 TechTools
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